The Influence of User Experience and Traffic in Higher Education Websites

Department

Management Information Systems

Document Type

Book Chapter

Publication Title

Innovations, Securities, and Case Studies Across Healthcare, Business, and Technology

Abstract

This chapter examines the influence of users' experience and traffic in promoting the visibility of higher education institution websites in low- and middle-income settings. The authors adopted a cross-sectional survey design with quantitative approaches. Data was collected using a self-administered questionnaire. A sample of 10 was drawn from a population of 46 higher education institutions. Website traffic is moderated in the relationship between users' experience features and website visibility. Users' experience features had positive and significant effects on website visibility. The study confirms website visibility as an underpinning outflow in the relationship between user experience features and visibility of higher education institution websites in low- and middle-income settings.

First Page

97

Last Page

121

DOI

https://doi.org/10.4018/979-8-3693-1906-2.ch006

Publication Date

2024

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